Dishwasher DRAMA

Hello all! As many of you may know, we just completed a "face lift" on our kitchen. We went to Sears at the end of August to order a new refrigerator and dishwasher to complete the project. Much to our dismay, the dishwasher was on back-order and would not arrive until approximately November 6th. We purchased GE appliances, not only because of the quality, but also because they manufacture a finish called Clean Steel. It has the look and feel of stainless, but without all the fingerprints and such... Anyhow, we ordered both appliances. The fridge arrived within just a few days, without incident.

Today, I decided to call Sears Home Delivery to ensure that our dishwasher would be here by Saturday. Once I was able to navigate myself away from the automated system to a LIVE person, I was told that the order had been canceled on September 21st. When I asked why, I went from confused to RAGING mad! They told me that the item was no longer available! Are you joking me? HONESTLY! I had not received a phone call or letter from them indicating that we would have to choose a new dishwasher.

Two hours later I got the issue resolved. The sales people at Sears were really nice, and I understand that it wasn't their fault. They were just as confused and angry as I was, and they were very apologetic. We selected another GE dishwasher in the Clean Steel finish and ended up getting a better deal than we originally had because of the price matching policy at Sears PLUS they waived the delivery fee, saving us about $125. The best news: they're delivering it tomorrow!

All in all, I was very happy with everything Sears did to rectify their mistake. Although, I really feel bad that the retail folks have to be the ones facing angry customers when they aren't the ones who made the mistake, it was done on the back end.